We Serve Three Distinct Audiences
We speak each of their languages fluently.
Community & Care
Institutions
Peace of mind for the people in your care.
When an emergency strikes, one call is all it takes, we're on our way. We support schools, old age homes, frail care centres and clinics with round-the-clock assistance for those in their care.
Commercial Entities
Reliable backup your business can count on, 24/7
When something goes wrong, we're the team that shows up, keeping your people safe and your operations moving. We support businesses of every size, from SMEs to large corporates, fleets and body corporates.
The Insurance Industry
Scaling your empathy through tech-driven assistance.
Data, reliability, and a call centre that reflects your brand values, at any hour. As the vital link across the insurance industry, we support Insurers, UMAs, Administrators, Brokers and Policyholders alike.
The Vital Link in the Insurance Ecosystem
We don't just provide a service.
We act as the connective tissue between insurers, brokers and the people they protect - ensuring that when life happens, the response is seamless, human, and immediate. Our 24-hour assistance call centre in South Africa is the beating heart of this ecosystem, staffed by people who speak your clients' languages, understand their situations, and care about their outcomes.
Global Choices
At the heart of it
Insurance Industry
Scale. Data. Trust.
Commercial Entities
Continuity. Backup. 24/7
Community & Care Institutions
Care. Speed. Peace of mind.
#25yearsofaddingtolife
99.6%
Call Answer Rate
16,761
Calls Handled per Month
96.9%
Service Level Achieved
The Numbers Behind the Care
16,761
Call Handled per Month
Call Answer Rate
99.6%
Service Level Achieved
96.9%
When It Matters Most, We're Already There
Behind every service is a real moment and a real person who needed help. Here's how we show up.
At 2am on a rainy highway, we are the voice that says,
"We are on the way..."
24-Hour Roadside Assistance
From tyre changes to towing, battery jumps to fuel delivery, we reach your clients wherever the road takes them, at any hour.
When the lights go out and the family is home, we don't just log a call, we send someone.
Home Assist
Emergency electrical, plumbing, locksmith and glazier services, covered for call-out fee and first-hour labour, 24/7.
In the middle of a medical emergency, the last thing anyone should worry about is who to call.
Medical & Trauma Assistance
From emergency ambulance coordination to trauma counselling, we make sure help arrives, and that it's the right kind.
When a legal question arises at the worst possible time, we make sure your clients aren't alone.
Legal Assistance
Immediate access to qualified legal advice, telephonic consultations, document assistance, and referrals when it matters.
What Our Clients Say
"Global Choices has been a trusted partner since the early 2000s and they've only grown stronger. They make us look good at the moments that matter most: when a client is in distress and needs help fast. Their attention to detail, swift resolution, and genuine care are second to none."
"Twenty years in, and Global Choices continues to raise the bar. Their product suite evolves with the industry, their service delivery is unmatched, and their willingness to customise solutions for our clients sets them apart. Responsiveness, care, and excellence, every time."
"In ten years of partnership, Global Choices has consistently delivered reliability, innovation, and professionalism. Their solutions integrate seamlessly into our offering and have meaningfully improved client retention and satisfaction. They are proactive, responsive, and genuinely committed to excellence."
"Global Choices provides Safire and our policyholders with home and motor assistance services that are relevant, well-delivered, and backed by a call centre team that truly knows their work. Their customer relationship support is equally impressive."
"From the Claims Department's perspective, Global Choices is reliable, responsive, and always willing to go the extra mile. Their bundled service offerings bring real, tangible value to our clients and their openness to feedback and continuous improvement makes them a partner we genuinely value."
"Global Choices forms a critical part of the peace of mind we offer our clients. Their team resolves complex issues quickly, communicates clearly throughout every case, and consistently delivers exceptional service in both the motor and non-motor space."
The quiet confidence of knowing you're covered. Let's chat about how to add to your life.
Assist Line: 0860 300 303
Block B Ground Floor, 204 Rivonia Road
Morningside, Sandton, 2057
